5 Best Sales Enablement Articles For March 2017

A minute that a sales rep spends on a blog is a minute that he/she could be connecting with a new prospect, or developing a new framework that will help your company grow. But the question is: Can they afford not to read sales blogs?  To help you find the sales blogs with the most valuable content, …

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5 Best Knowledge Management Blogs For March 2017

Technology has had a marvelous impression on knowledge management (KM), inspiring the growth of vigorous software platforms to leverage KM strategies.  As knowledge management continues to change in response to new demands and experiments. Let’s look at 5 knowledge management blogs for March 2017 that are changing the development of KM. 1. Knowledge management, aging tech insights & …

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5 Best Customer Support Blogs For March 2017

To excel in the field of customer support, you need to keep up with the newest trends and inventions. The finest way to stay updated is to read blog posts from well-known thought leaders in the industry. But there are a countless customer service blogs out there – which ones should you be reading? Searching …

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Best Practices of Using Knowledge Base for Customer Support Team

Shifting base from being product centric to customer centric the current economy has evolved from “transaction-based economy” to “relationship-based economy”. The major part of this change in strategy lies behind the fact that times have changed and so have the customers. The best solution to subsist in this dynamic ecosystem is to centralize knowledge management …

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Do We Need a Knowledge Base for Sales Teams?

Sharing is natural but that’s not what the traditional thinker’s say but if we look at people, they do it all the time through e-mails, over the phone, in the conferences. The structure of our organizations is such that it restricts knowledge sharing among sales reps and different teams.  A well-designed knowledge base for sales …

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How Slack can Boost Productivity?

Overflowing emails, approaching deadlines, age-old follow-ups all comes crashing at your screen and this is just an outcome of your absence of one day at the workplace. Another half of the day is spent in organizing, reorganizing, reiterating workflow and productivity goes for a swing. We all go through occasional blues at work when we end …

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Knowledge Management on Slack

There is no doubting the fact that Slack has disrupted team communication with its always-up-and-always-on nature to group conversations. It’s a welcome change from email and traditional instant messaging that are unlike our normal conversations with their additional ceremonies and continuous back and forth. However like with emails and instant messaging, a lot of content …

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Is Your Sales Team Equipped With Right Knowledge?

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even …

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Benefits of Self-Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.   …

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5 Content Tips For 2017

December – It is that time of the year where you work but with no intention to work. This is the right time to relax and reflect on how it all went. Did it go like you planned or was there any deviations, any failure (We all have) or and most importantly success? Learn from …

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