Organizations are constantly trying to figure out how they can empower their customer support employees to the point that they
are positioned to deliver excellent customer service? This is where KnoBis comes in. KnoBis is a knowledge base and wiki for support teams that ensures every agent
has the required knowledge, skills, processes and behaviors to optimize every interaction with customers.
It's a well-known fact that the lower the response time to queries by customers, the higher is probability of customer satisfaction. The Knowledge Base in
the KnoBis ensures that the support agents always have access to the information they need, whether it be standard responses to customer queries or info out
Given that it can take several months to get a new support agent to become productive, the benefits of expediting the process are high both in terms of opportunity
cost and having to hire fewer agents to meet your requirements. Playbooks help to onboard support reps faster as well as train existing customer service agents on
Question & Answer Forum
A Q&A forum that engages support reps, and allow them quickly get internally crowd sourced answers to their questions.
KnoBis helps customer service agents access the content they want faster with a powerful search engine. Instant search, recommendations, advanced search and
the ability to search through documents attached to knowledge articles ensure agents spend their time responding to clients and not searching for content.
At a core of KnoBis, lies a very powerful data science engine that helps personalize the experience for every support rep. Added to this the platform
itself recommends content that needs to be improved so that the productivity of your support team goes higher.
Support teams can integrate KnoBis with the CRM and Support desk of their choice, including Salesforce. The system allows them to import documents from Google Docs,
as well search and browse articles from their favorite Slack channel.